Terms & Conditions | Colombo Tuk Tuk Tours

1 Booking & Payments

A non-refundable deposit of 20% of the total tour cost is required to confirm the booking.
The remaining balance must be paid at least 7 days before arrival, OR in cash (USD / LKR) upon arrival, as agreed during booking.
Confirmation: A booking is confirmed only after the deposit is received and a confirmation voucher is issued.

2 Cancellation & Refund Policy

Cancellation Period	Refund
30+ days before arrival	Full refund (excl. bank/transaction fees)
14–29 days before arrival	50% of total tour cost charged
7–13 days before arrival	75% of total tour cost charged
Less than 7 days / No-show	No refund

3 Amendments & Hotel Substitution

Any changes to confirmed bookings are subject to availability and may incur additional charges.
Last-minute changes cannot be guaranteed.

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Hotel Standard Clause: In the event a confirmed hotel becomes unavailable due to unforeseen circumstances (e.g., overbooking, maintenance), we reserve the right to provide alternative accommodation of the same or higher standard.

4 Exclusions (Not Included)

International flights & visa fees
Entrance tickets (unless specified)
Personal expenses (laundry, minibar, alcohol, etc.)
Tips for chauffeur & guides

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Entrance fees are subject to change by government authorities without prior notice. Any such increases must be borne by the client.

5 Transport & Usage Policy

All transport is provided according to the agreed itinerary.
Travel times are approximate and may vary due to traffic, weather, or road conditions.

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Driver Working Hours: Standard vehicle usage is between 8:00 AM and 7:00 PM. Any late-night usage or additional mileage must be agreed in advance and may incur extra charges.

6 Responsibilities & Liability

We act as an intermediary between travelers and service providers. We are not liable for:

Injury, illness, or accidents
Loss or damage to personal belongings

7 Travel Insurance

All travelers are strongly advised to obtain comprehensive travel insurance covering:

Medical emergencies
Trip cancellations
Personal belongings

8 Force Majeure

We reserve the right to modify or cancel services due to unforeseen circumstances including:

Natural disasters
Political unrest
Pandemics
Severe weather conditions

No liability will be accepted in such cases.

9 Child Policy

Children above 12 years are considered adults.
Special rates apply for children under 12 depending on hotel policies.

10 Payment Risks

All bank transfer charges must be borne by the client.
Currency exchange rate differences are not the responsibility of the company.

11 Code of Conduct

Travelers are expected to respect local laws and behave appropriately at all times.

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We reserve the right to terminate services without refund if a traveler engages in illegal activity, acts abusively towards staff or others, or puts safety at risk.

Last updated: May 2026 · Questions? Contact us

1 Data Collection

We collect the following personal details to facilitate your booking and travel arrangements:

Full name
Email address
Passport details
Flight information

2 Use of Information

Your data is used exclusively to:

Process and confirm bookings
Communicate trip updates and important notices
Coordinate with hotels and transport providers

3 Data Sharing

Your information may be shared with relevant service providers (hotels, drivers, telecom providers) for operational purposes only.

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We do NOT sell or share your data for marketing purposes under any circumstances.

4 Data Security

We take reasonable steps to protect your data using industry-standard security measures. However, no online system is completely secure and we cannot guarantee absolute data security.

5 Cookies

Our website may use cookies to improve your browsing experience. You can disable cookies at any time via your browser settings without affecting your ability to use the site.

6 Your Rights

You have the right to:

Access the personal data we hold about you
Correct any inaccurate information
Request deletion of your data

To exercise these rights, please contact us.

7 Policy Updates

We reserve the right to update this Privacy Policy at any time without prior notice. Continued use of our services constitutes acceptance of the updated policy.